Terms & Conditions

We offer you a warm welcome to Crugo.

These Terms & Conditions establish a legal and binding contract for the use of this service.

By continuing to use the service you are deemed to have accepted these Terms & Conditions, our Privacy Policy and Cookie Policy. If you wish to open an account we will ask you to expressly agree to these Terms and Policies. If you do not accept or disagree with any part of these Terms or our Privacy Policies, you must not use these services.

Within these Terms & Conditions – ‘we’, ‘us’ or ‘service’ refers to Crugo and ‘you’ or ‘your’ refers to the visitor or user, singular also refers to plural, masculine to feminine and vice versa.

Use of the service

All users are expected to contribute towards ensuring every ones experience of this service is safe, pleasant and hassle-free. We encourage users to report any miss-use of the website or a breech of this agreement.

This agreement does not create a partnership, joint venture, agency, broker, employee, franchise or any other trading relationship between us and you.

Your account

You can only create an account if you are over 13 years of age. If you are under 18 you will require parental consent to create an account. In giving consent the parent or guardian guarantees you will operate the account in accordance with these Terms and Conditions.

To create an account you will need to create a user name and password, we will never ask you for your password (other than during the login procedure) and you will have sole responsibility for its secrecy and security.

In making a request to open an account you are making an offer to contract, in opening your account we are accepting that offer.

We will require you to provide a username, email address and any other personal information required for us to provide an account and for confirmation or security purposes. This information will be held in accordance with our Privacy Policy.

It is an offence to provide false information to acquire our services.

Usernames should not breach any Trademark or intellectual property. Attempts to sell, buy, or solicit other forms of payment in exchange for usernames are also violations and may result in permanent account suspension.

In running your account you must not, whether directly or by linking to external services:

a. Publish any material, whether in text, image, video or otherwise that is deemed offensive, discriminatory, unlawful, obscene, threatening, or otherwise objectionable.

b. Publish any material that would violate another persons intellectual property rights or privileges, or is in breach of any law, regulation or regulatory guideline.

c. Use your account for the purposes of spamming, trolling or causing annoyance or nuisance to other users.

d. Sell, rent or sub-license any material from this service unless expressly provided for within these terms.

e. Reproduce, duplicate, distribute, broadcast, transmit, display, modify, translate, copy or otherwise use material on this service for a commercial purpose without the express written consent of the copyright holder.

f. Use or access the service in any way which causes damage, impairment of availability or accessibility, or in any way illegal, fraudulent (including misrepresentation) or otherwise harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

g. Access or use our service if it would be illegal under the Laws of the country from where you gain access.

h. You must not use our service to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

i. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our service.

Where a users activities, whether by action or omission, are not consistent with the terms or spirit of this agreement, we may issue a warning notice or terminate the account.

A notice will state the offending activities, what you need to do by way of correction or remedy and a timescale for compliance.

We reserve the right to terminate any account without giving notice where we consider a users actions or omissions are a breach of these terms or their actions are a otherwise inappropriate.

When terminating an account all content that was previously available will be permanently deleted after 48 hours unless it may be required in evidence, or during any legal action or proceedings, in which case it may be retained for a period of up to six years.

Uploading content

A user creates tags and may upload photographs, videos, audio files and documents into groups for storage and to share with others.

When uploading content, a user will have the option of restricting accessibility to their groups on the Crugo network only, otherwise it will be available for general and unrestricted access in open groups in your company.

You should always keep and maintain copies of any material uploaded to our service.

Users are solely and wholly responsible for the content they upload and publish on the service, we will fully comply and co-operate with any request, instruction or order from a Court or Law enforcement agency.

You warrant and represent to us that the content you are posting does not infringe any rights or privileges of intellectual property, privacy or contract and should any royalties, fees, fines, charges, costs or other monies become due in Law as a result of your publishing you shall solely be responsible for, and indemnify us against any payment.

Admins can flag inappropriate material, content may be removed and if reposted or the user posts multiple or regularly material that needs to be removed we will close the account.

A breach of Copyright can be reported using our email support@crugo.com for that purpose. The offending material will be removed. If the User contests any breach of Copyright we will conduct any investigations as we, at our discretion deem necessary. Our decision will be final.

Users will fully indemnify us against any Claims, including the cost of defending any Claims in a Court of Law, from content uploaded under their account for damages.


Currently Crugo offers a single subscription package with two billing time frames, monthly or annual billing. Both offer the same feature functionality and both are billed automatically through a debit or credit card. Payment via Bank Transfer can be accommodated, however this is only accepted for annual subscriptions due to the manual admin work required. All prices are plus VAT where applicable.

Crugo is a paid for service and does not offer any free trials, instead we offer a one month money back guarantee if you are not satisfied with the service offered. Whether you are on an annual or monthly subscription, if you notify us before one month from the day of the initial subscription start date, you will be eligible for a full refund, unless previously stated when your subscription started.

After the initial first month you can cancel your subscription at anytime by contacting us. Your account will then be marked as cancelled and you will be able to continue accessing it until the next renewal date where it will then be locked and inaccessible.

Each Crugo account has access to cloud storage at the rate of 100GB per user on the company subscription. This creates a shared pool of storage space for your company account. For example, if you have 10 users on a subscription then you have a shared pool of 1TB available. Extra storage space is available in blocks of 500GB as a subscription add-on. If your company account exceeds its standard storage allowance, it will be automatically billed for the necessary extra blocks of storage required. A single add-on block of 500GB starts at £100 per month plus VAT.


Colours, layout, design, images etc may subject to distortion or placement, position or proportion issues dependant on the type of device used to access the service and any personal adjustments or settings within that device.

The service may include advertisements or links to other websites and are provided for convenience and information only. Links and advertisements are not intended to be, and shall not be taken to be an endorsement of any content or products nor does reacting to an advertisement constitute an irrevocable offer of sale or contract. We cannot be held liable in any way whatsoever for the content or products on a linked website.

Whilst we will make all reasonable endeavours to maintain continuous and secure access to our service and its services. Technology and equipment can function incorrectly or fail to function at all, the operation and availability of the website and services may be interrupted or interfered with beyond our control and cannot give any warranties or guarantees nor shall we be liable in contract, tort or negligence in respect of your inability to access the service or loss, damage or corruption of any data you store on our servers.


Unauthorised use of this service may give rise to a claim for damages and/or be a criminal offence.

In the interest of keeping users safe and we may use any method available to us, including technical and legal to prevent anyone who has held an account terminated for a breech of these terms from accessing and using our service.

The agreement is constructed and governed in accordance with English Law and in the English language, the courts of England and Wales have exclusive jurisdiction to adjudicate and provide determinations on any dispute arising from or in relation to these Terms and Conditions.

If any provision of these Terms is held invalid or unenforceable by a Court of competent jurisdiction, the remaining provisions will remain in full force and effect. Wherever possible the invalid or unenforceable Term shall be replaced by one with a similar effect or meaning.

No forbearance or delay in enforcing these Terms or any other legal right shall prejudice, restrict, interfere or otherwise diversely affect the right to enforce those Terms at a later time or for a subsequent breach.

Any notices necessary or required under the provisions of this agreement shall be served way of electronic mail. The date of service of the notice shall be the date of sending. Notices shall be deemed to have been served 1 hour after sending an electronic mail if the electronic mail has not been returned undelivered.

We do not vet and are not responsible for any information which is posted in this service. All content is viewed and used by you at your own risk and we do not warrant the accuracy or reliability of any of the information. The views expressed are those of the individual contributors and not necessarily those of the company.